Freezing game forfeiting ranked match

Good afternoon,

today I was playing a nice game of ranked in diamond lobbies. Everything was going great we were in good spirits. Then I was respawned from a beacon and my screen was frozen on a black screen. I thought ok I will just restart my game as typically you will be loaded back into the game. When I tried this your game frozen once again forcing me to restart again. Then the game told me I had forfeited the match, gave me a 10 minute penalty and a 100rp penalty. As a result of your games glitches I lost out on time and rp. I would like to be reimbursed of my rp on my account, 

Kind regards 

Lachlan