Ideas

hugzzx's avatar
hugzzx
New Spectator
28 days ago
Status:
New

Friend not appearing on gifting list - (friends 2 weeks +)

Trying to gift the Oraxe reward tracker set which is FREE to GIFT, to my partner that I have been friends with for well over 2 weeks. I have him on steam, in-game on apex and on EA app but for some reason we are both unable to find each other on our friendslist to gift?? We are both verified for gifting on apex and have our accounts linked etc. I have also been able to gift to other people in the meantime but just not him.

It doesnt make sense when I have another friend I only have on steam and maybe on apex that I can send this gift to, (I do not have this other friend on EA app) but the gifting option to that person is available but not to my partner whom I have on all platforms.

It not looking promising or even fair to the fact that this is a limited time gift and because of a bug that him and I will possibly lose out on this because of it. 

Had spoken to an advisor for some help and the only thing that could be done was that it was reported to his team on his end. Please help upvote for this to be solved.

5 Comments

  • hugzzx  Hmm strange... the only thing I could think of, would be if your friend recently had any bans and/or suspensions, as that can cause them to not only be unable to send gifts, but to be unable to receive as well, (as one of the requirements for gifting, is that both accounts must be in good standings).

  • hugzzx's avatar
    hugzzx
    New Spectator
    27 days ago

    Midnight9746I had them on steam prior to playing Apex, then when on Apex I still sent a friend request to add in game so I know we both have each other on there and on steam + EA app. :/

  • hugzzx  When you had added them as a friend, did you add them in-game or through the EA App, Steam, Xbox, etc.

    If it wasn't through the in-game friends list, that might be the reason, (although one of my friends I had added through the EA App, and I'm able to gift them, so I'm not quite sure).

  • hugzzx's avatar
    hugzzx
    New Spectator
    27 days ago

    Midnight9746  I'm afraid I have tried this and it still doesn't work, and I've tried everything the advisor asked me to do as well and still nothing worked. Everything has been checked in the image you had attached. His name just doesn't exist in my list of friends to gift not even as offline and the same goes for him, my name not even appearing in his list either. 

    I've also gifted other friends and they appear offline yet I was able to still gift it to them. So I'm really confused on why his name in particular is not showing? I've also checked alongside other friends and they show multiple of the same names because I also have them added on those additional platforms too so it really doesn't make sense as to why I can't even search for his name. 

  • hugzzx  It might be due to this privacy setting, (shown below), so have you tried searching for them by their EA ID/Username, (or see if another friend could find them instead)?

    Note: If the box for "Steam Account Name" is unchecked, it may not show them as being online, since they're on their Steam account, (or they're showing up as offline in the Steam Launcher itself).

    https://myaccount.ea.com > Privacy Settings

About Apex Legends Bug Reports

Report bugs and see what the Apex Legends community is saying on this forum.Latest Activity: 5 hours ago