Game Locked despite Case #244097018 marked as FIXED

Hello,

I need urgent technical assistance with a synchronization bug.

My appeal Case #244097018 was officially marked as "FIXED" on May 14, 2026, at 4:32 pm. My Ban History also shows 0 violations.

However, my Apex Legends account remains locked in-game. It has been over 18 hours since the case was marked as "Fixed," but the status hasn't updated on the game servers.

I have tried Live Chat, but agents said they have "limitations" and cannot manually push the update. Since the TOS investigation is officially complete and successful, please have a Community Manager or Technical Specialist manually re-sync my account status so I can finally access my game.

Platform: PC STEAM

Account ID: [edit: email address removed]