Heirloom shard bug
Hello, I have contacted you guys numerous times advising the heirloom shards for my account was bugged and I have not receiving any and have been a day 1 player. Your customer services reps at EA kep...
Ideas
Hi HeckSavage
There was a recent issue with pack count. But that only affected a very few players and has been resolved.
After a thorough review of the situation, see the below announcement for more details.
The free shards are granted automatically, and unfortunatly there's no way to check the count manually.
Full info on the free heirloom shards here:
I keep a manual count on a note on my phone, currently 207 of the 500.
I've used the trackers online I'm over 1500 packs open and only received 1 heirloom since the day the games came out and the one I got wasn't even a 500 pack heirloom it was just a random one..
I've heard many people tell them about this issue and they do nothing I play almost everyday for years and I know guys who just made accounts last year and got 3+ heirlooms already I know multiple day one guys with the same issue
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