Cross-Progression: Wrong primary account selected (PS4 level was higher)
Hello,I am writing to report a major issue with my Cross-Progression. My PS4 and PC accounts have always been linked to the exact same EA email address.My PS4 account was a significantly higher level and should have been automatically selected as my Primary Account according to EA's official guidelines. However, the system bugged out: it incorrectly set my PC account as the primary one.As a result, the system successfully merged my cosmetics—I can see and equip my PS4 Predator charms and holosprays while playing on PC. However, my account level, match stats, and most importantly, my Predator badges from the PS4 were completely replaced by the lower stats of my PC account.Since having the Predator holosprays/charms in my current inventory is irrefutable proof that I achieved that rank on my PS4 account, I kindly request a community manager or specialist to look into my account database and help me restore my missing badges and correct account level.Thank you for your support.
[PC] Mouse movement stops working in-game
Platform: PC Launcher: EA App OS: Windows 11 Monitor: 1 monitor I am experiencing a mouse input problem in Apex Legends. The mouse cursor works normally in the lobby and in the settings menus. However, as soon as I enter the Firing Range or an actual match, moving the mouse no longer moves the camera/view. Left click, right click, and mouse wheel still work normally. Only mouse movement for looking around does not work. The same mouse works normally in other games, so the mouse itself appears to be working correctly. I have already tried the following: - Restarting the PC - Reconnecting the mouse - Using the mouse in other games - Disabling Discord Overlay - Disabling EA App Overlay - Enabling "Clamp Mouse Cursor to Game Window" - Trying Alt + Enter - Changing display settings - Resetting the Apex configuration files - Repairing Apex through the EA App - Completely uninstalling and reinstalling Apex Legends - Disconnecting other input devices - Removing the keyboard temporarily - Performing a Windows clean boot None of these fixed the problem. The issue occurs consistently in both the Firing Range and actual matches. An additional symptom is that pressing the Japanese full-width/half-width key (IME key) no longer produces the text/input indicator that previously appeared in the upper-left corner during gameplay. Please investigate whether this is a game-side mouse/camera input or input-focus bug. I would appreciate any known workaround or troubleshooting steps specifically for this issue.[BUG] Black screen crash on startup since Season 30 update PC
Product: Apex Legends Platform: PC (Tested on both EA App and Steam) CPU: Intel Core i7 11th Gen GPU: NVIDIA GeForce RTX 3050 Ti (4GB VRAM) RAM: 16 GB OS: Windows 11 Home - Version 25H2 (Build 26200.9168) Laptop: Acer Nitro 5 WHAT HAPPENS: After the Season 30 "Marked" update, the game silently crashes to desktop during the loading screen (black screen with the Apex logo in the bottom right corner). There is NO error message and NO crash log generated anywhere. This worked perfectly fine before the Season 30 update. TROUBLESHOOTING ALREADY ATTEMPTED (none worked): - Clean uninstall and reinstall on both EA App and Steam - Repaired game files multiple times - Deleted EasyAntiCheat_EOS.sys and reinstalled EAC manually - Deleted %USERPROFILE%\Saved Games\Respawn\Apex folder - Forced -dx11 and -dev launch options - Added r5apex_dx12.exe to Windows Exploit Protection exceptions with all options set to Override Off - Added r5apex_dx12.exe to Windows Graphics Settings set to High Performance (forced dedicated GPU) - Set Nvidia Control Panel scaling to GPU / Full-screen - Disabled and uninstalled Norton Antivirus completely - Uninstalled Malwarebytes - Ran sfc /scannow - no integrity violations found - Ran regsvr32 /i shell32.dll - Cleared Nvidia shader cache (C:\ProgramData\NVIDIA Corporation\NV_Cache) - Disabled Xbox Game Bar - Cleared EA App local cache (%localappdata%\EADesktop and Electronic Arts folders) - Deleted and recreated EasyAntiCheat Windows service - Verified Windows is fully updated (Build 26200.9168) - Set Power Mode to Best Performance - Closed all background apps including Valorant/Vanguard ERROR CODES RECEIVED AT DIFFERENT POINTS: - EAC Error 30005: CreateFile for read failed with 32 - EAC Error 10003: Insufficient memory to start the game ADDITIONAL NOTES: The game process appears in Task Manager and shows "Running" status in Steam/EA App but no window ever appears on screen. The process silently terminates after approximately 30-60 seconds. This appears to be the same issue reported here: https://forums.ea.com/idea/apex-legends-bug-reports-en/silent-crash-to-desktop-on-loading-screen-after-season-30-update/13627063 Please investigate this issue. It seems to affect specific PC environments and has been occurring since the Season 30 launch on August 4, 2026 with no fix available after multiple weeks. --- ESPAÑOL --- El juego crashea silenciosamente durante la pantalla de carga (pantalla negra con el logo de Apex en la esquina inferior derecha) desde la actualización de la Temporada 30. No aparece ningún mensaje de error. El problema ocurre en EA App y Steam. Antes de la actualización el juego funcionaba perfectamente. Se intentaron todas las soluciones conocidas sin resultado. Por favor investiguen este bug ya que lleva varias semanas sin solución.My entire day 1 account is gone
I have jumped on my ps5 today opened Apex and it has forced me to create and link an EA account i have then done everything it has forced me to do because it wouldnt let me continue without it once i had done this my entire account was gone my account ive had since season 1 ive spent thousands of dollars and had 4 heirlooms i legit spent $100 a couple days ago now its all gone im literally gonna have a bath with my toaster if this doesnt get fixedCyberpunk event bugged/ Locked items
The Apex event is bugged. I bought all the packs I possibly could in the event and when I completed that they wanted me to buy the remaining skins in the store. Unfortunately when I go to do that the skins say “Unavailable”and is greyed out. I’ve tried to clear the caches, reset apex, reset my pc, uninstalled and reinstalled, looked for corrupted files, went in the legends to see if the skins were in there and the skins only exist in the store. I put in a couple of EA tickets so I’m waiting on them. IF ANYONE ELSE IS GOING THROUGH THIS PLEASE COMMENT ON THIS PAGE!! ADDITIONALLY IF ANYONR HAS A FIX PLEASE PLEASE PLEASE LET ME KNOW!! THANKS LEGENDS!!Error while playing Apex Legends
Good evening, EA. I’m writing to report an error I’m experiencing with Apex. The game closes automatically whenever I try to enter a competitive match; sometimes, it even freezes right after launching, and then shuts down after about two seconds. I’d like to know if the issue is with my account, or if it’s a problem on EA’s end or within Apex itself. Thank you very much for your time and attention.
