Ideas

2 Comments

  • EdgarsSK's avatar
    EdgarsSK
    New Spectator
    2 days ago

    same i buy packs in new event i logged in today and all skins what i got i lose it like wtff

     

  • EA_LunardustCat's avatar
    EA_LunardustCat
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hi, sorry to hear you’re running into this. I can imagine that it is very stressful.

    Usually, when we see this happen, it's because a platform was unlinked from the EA account that had that progress.

    Could you please go to the Connected Accounts tab in your EA Account settings portal and check that first? Please also make sure you are signed in to the correct platform and EA Account.

    If you suspect your EA Account may have been hacked, please follow the steps in this guide.

    I’m sorry, but account-related issues cannot be handled through the forum. Please contact our support team using the button at the bottom of the EA Help page.

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