Missing heirloom, zero support

so last year i linked my steam account to my ea account for battle field 6 when it released and 1 year later in september 29 of 2026 i login and i dont have my heirloom that i unlocked with heirloom shards but i still have all my skins and same level that ive always had, this has always been my only account never made seperate ea accounts, been trying to reach ea support and it took 10 hours and 41 minutes but i was not present of course because no one is waiting that long, this is completely unacceptable that ea refuses to help me despite showing all my transactions on steam with apex legends this feels like a huge scam, if someone can check my account to see the logs of where i unlocked the heirloom shards that would be great because ea support is a joke, ive always played apex legends through steam it never told me to sign in to ea or anything but didnt know linking a steam account to an ea account would make you lose ur heirloom