Missing Valkyrie

After one game legend Valkyrie just disappeared. I didn't play her much before bug. About 9 days ago I reported missing content in help ea. I created report and even chat with counselor. He said that you will do something about this. Yesterday great firm ea just closed my report without any problem solution and ofc no info. Please great creators of this excellent game can you behave properly and give back my Valk or add legend credits? Is this that hard to care about your players? I bought Valk for legends credits but what if someone spent their real money for her and just lost her? I want to add that I'm not a free2play player...