Ideas

lBLACKMkl's avatar
lBLACKMkl
New Spectator
4 days ago
Status:
New

my account has been fully reset

i have 1 736 hours in this game on ps4 and my account has been fully reset after the season 25 split. all my legends, tokens, coins and heirloom are all gone. its like i have a brand new account. I have no clue what do as i made sure my account was linked to my ea account. i did play on pc once so maybe that got merged as i did use the same ea account but does it really remove everything?

i haven't played in awhile and coming back to this with my account fully reset reminds me of why i stopped playing this game in the first place. i cannot check if my pc account has everything because maybe cross progression put all my progress there but how do i get all my stuff back?

ps. sorry for the bad images

Product: Apex Legends
Platform: PlayStation 4
Please specify your platform model. ps4
What is your gamertag/PSN ID/EA Account name? lBLACKMkl
Where did the issue occur? when the season 25 split launched the split launch
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Nothing
Did your squad mates also experience the issue. no
When did this happen? (dd.mm.yy hh:mm) since the season split launch on May 6th


No CommentsBe the first to comment

About Apex Legends Bug Reports

Report bugs and see what the Apex Legends community is saying on this forum.Latest Activity: 2 hours ago