Ideas

janoengler's avatar
janoengler
New Spectator
6 days ago

My whole Apex Legends account reset

My whole gaming account on Apex Legends got reset. All the skin I have either bought or got from opening packs are gone, all my apex coins I have ever spend are back in my wallet, all my crafting shards were reset, all the packs I have ever opened were reset and refunded to me, my level got reset back to Level 1. I have lost the skins and banners I had to pay for

My level only returned to its original state after I leveled up one time but everything else never returned to me, all my cosmetics for the legends are gone. This has made me quit the game because all that I have worked for since day 1 of apex have been taken from me as if it was never there except for my level

But I would still like to report this bug so people know its a thing and it can be fixed and some compensation would be nice

Thank you and have a pleasant day 

3 Comments

  • janoengler's avatar
    janoengler
    New Spectator
    5 days ago

    Nope when it happened I was playing apex exclusively on ps4 and no other device and one day when I turned on the game it just kept loading for like good 5 minutes before throwing me in to the lobby with everything gone. I forgot to mention that all the legends I unlocked also got relocked

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Hey janoengler​, thanks for the report.

    Are you still seeing everything missing from your account, or has that shown back up as well? From the limited amount I'm able to see, I actually see virtually all characters unlocked here, as well as a very large number of skins and various cosmetics. 

    Nothing appears to be missing on the scale you're mentioning - can you double-check to see if that's showing up again?

    If you're still not seeing any of the content, can you try restoring your licenses, and if things continue after that point, a fresh reinstall of the game may be in order. I'm seeing quite a bit of content on the account you're posting with, so it's likely a visual issue of some sort.

    If nothing's showing up after that, can you grab a screenshot of your Lobby screen with your username and level, and Legends screen showing what's locked?

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