Hi, I had recently purchased the catalyst dragon bundle which had displayed a banner frame in the photo. But upon my purchase there was no frame included. The picture for the bundle had also included the gun skin the skin itself and an emote alongside the frame. Yet I received all other items excluding the frame. If there’s anything I can do to maybe get something back from my purchase or some way to obtain the frame displayed that would be lovely. Thank you!
DoMarshmello12 Thank you!
DoMarshmello12 Weird, I didn't get the bundle to show back up in the store, but could you provide a screenshot of the items in the bundle itself?
Thank you very much, the pack seems to be showing back up in my shop now. However clicking on the bundle itself shows no frame yet the cover provides full imagery of it. Thank you again though.
DoMarshmello12 I'm not sure either, but I did get the issue reported.
To add onto this, surprisingly enough the pack and the store section that included her bundle is now gone in the shop. It had originally had a 6 day rotation timer and now it is randomly gone. I am very confused and worried I won’t be able to get the frame or proper compensation.
No I had also checked to make sure if I had previously obtained the frame but it was nowhere to be found on any of my characters. I would suspect the frame to only pertain to catalyst as it was included in her bundle. However, I am still very confused on the matter. Thank you though!
DoMarshmello12 Thanks for the report!
Also, just to make sure:
I'm asking because if you already owned an item, the bundle won't give you that same item again, (which means that you won't see a red dot showing that the item is new since it was already owned).
