Permanent bans for “gameplay enhancement”

Hi everyone,

I’m posting here to see if anyone has experienced something similar or if an EA Community Manager can provide guidance.

On January 19, I was playing Apex Legends custom games with a TikTok streamer. During the second match, I was suddenly removed mid-game and received a notification that my account was banned. In my case history, the reason given was “Gameplay Enhancement.”

I want to be clear that I have never used cheats, macros, scripts, or any third-party software to gain an advantage. I use a standard PC setup and a hall-effect keyboard, but no automation or input manipulation.

I’ve submitted multiple appeals, all of which were denied with the same response, without any additional clarification. I understand EA cannot share detection details, but I’m genuinely trying to understand whether there is any further review process available or if this decision is final.

If anyone has gone through something similar or has advice on next steps, I’d appreciate hearing from you. Thank you for taking the time to read.