Ideas

MonicaJO09's avatar
MonicaJO09
Seasoned Newcomer
2 months ago
Status:
Resolved

Spark bonus not updating

I had opened 10 packs and didnt get the spark bonus, it just gave me a 1 towards the bonus, but i never got the spark bonus pack. What is this a bug?
lobby
missing content
progress issue
xbox
EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 months ago
Status changed:
New
to
Under Investigation

Thanks for the reports everyone!

We've seen these as well and have passed this along to be looked into further. We'll share updates here as we get them, thanks for hanging in there in the meantime!

  • Ordnik's avatar
    Ordnik
    Seasoned Rookie
    2 months ago

    People wasted their time and effort because of this, a simple fix won't satisfy any of us. We want our packs back. Thank you.

  • KADORR_ACE's avatar
    KADORR_ACE
    New Spectator
    2 months ago

    Is there going to be any form of compensation?Or u will just count those packs to spark bonus?

  • VapidBarbie's avatar
    VapidBarbie
    New Spectator
    2 months ago

    Could we get free event packs per 10 packs spent? (I.e., 20 normal packs = 2 event packs)

About Apex Legends Bug Reports

Report bugs and see what the Apex Legends community is saying on this forum.Latest Activity: 30 minutes ago
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bonus not updating","id":"message:11983390","revisionNum":2,"repliesCount":37,"author":{"__ref":"User:user:5366857"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Idea:board:apex-legends-bug-reports-en"},"conversation":{"__ref":"Conversation:conversation:11983390"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:11983390"},"body@stripHtml({\"truncateLength\":200})":" I had opened 10 packs and didnt get the spark bonus, it just gave me a 1 towards the bonus, but i never got the spark bonus pack. What is this a bug? ","body@stringLength":"156","rawBody":"

I had opened 10 packs and didnt get the spark bonus, it just gave me a 1 towards the bonus, but i never got the spark bonus pack. What is this a bug?

","kudosSumWeight":23,"postTime":"2025-03-11T10:13:50.890-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:lobby","text":"lobby","time":"2025-02-01T01:57:03.886-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:missing content","text":"missing content","time":"2024-07-17T08:56:24.974-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:progress issue","text":"progress issue","time":"2024-09-27T11:03:42.470-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDQ","node":{"__typename":"Tag","id":"tag:xbox","text":"xbox","time":"2024-07-17T09:45:44.191-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:11983390_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":889},"visibilityScope":"PUBLIC","canonicalUrl":"","seoTitle":"","seoDescription":null,"status":{"__typename":"IdeaStatusDetails","text":"Resolved","statusKey":"resolved","description":"Resolution state for misc threads, like wrong language, collections or misunderstandings.","label":{"__typename":"IdeaStatusLabel","type":"OUTLINE","color":"000000","visible":true},"statusGroupKey":"closed"},"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

I had opened 10 packs and didnt get the spark bonus, it just gave me a 1 towards the bonus, but i never got the spark bonus pack. What is this a bug?

"},"Conversation:conversation:11983390":{"__typename":"Conversation","id":"conversation:11983390","solved":false,"topic":{"__ref":"IdeaTopicMessage:message:11983390"},"lastPostingActivityTime":"2025-03-18T07:50:41.984-07:00","lastPostTime":"2025-03-18T07:50:41.984-07:00","unreadReplyCount":37,"isSubscribed":false},"ModerationData:moderation_data:11983390":{"__typename":"ModerationData","id":"moderation_data:11983390","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:11983390_2":{"__typename":"Revision","id":"revision:11983390_2","lastEditTime":"2025-03-11T11:00:55.403-07:00"},"IdeaReplyMessage:message:11983430":{"__typename":"IdeaReplyMessage","id":"message:11983430","conversation":{"__ref":"Conversation:conversation:11983390"},"author":{"__ref":"User:user:18"},"revisionNum":1,"uid":11983430,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Idea:board:apex-legends-bug-reports-en"},"subject":"Re: Spark bonus problem - Status changed to: In Review","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:11983430"},"parent":{"__ref":"IdeaTopicMessage:message:11983390"},"body":"

Thanks for the reports everyone!

\n

We've seen these as well and have passed this along to be looked into further. We'll share updates here as we get them, thanks for hanging in there in the meantime!

","body@stringLength":"211","rawBody":"

Thanks for the reports everyone!

\n

We've seen these as well and have passed this along to be looked into further. We'll share updates here as we get them, thanks for hanging in there in the meantime!

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People wasted their time and effort because of this, a simple fix won't satisfy any of us. We want our packs back. Thank you.

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Is there going to be any form of compensation?Or u will just count those packs to spark bonus?

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Could we get free event packs per 10 packs spent? (I.e., 20 normal packs = 2 event packs)

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