Unbelievable! I’ve got more than 1,500 hours in this game—how am I only Level 1?

My EA app shows everything normal—playtime, achievements, all of it. But when I launch the game and get to the lobby, it says I’m a Level 1 player. I contacted customer support to appeal this issue, and they told me there’s nothing they can do about it. Their response actually made me laugh out of anger!