Ideas

ErrorNZT's avatar
24 days ago

battlepass 2 season

Good afternoon, I have a problem with my combat pass.

If in more detail, I did not manage to close the pass of the 1st season, there were 900 coins, by the release of the 2nd season, I bought coins on a third-party platform, in order to purchase a battle pass, the pass bought everything is good, actively started playing, but I noticed that some awards, in particular coins, were empty cells, I thought it was a visual bug and the rewards would still be added. Later, this bug disappeared and the coins began to be credited. as a result, I should have 600 and 300 coins (remnants from the first season, I had 900 and bought 500-1100 for the pass). Currently, I have 400 coins, but I should have 900. I received the first 100 coins a couple of days ago. I haven't made any purchases in the store. I've contacted the support team, but they can't add the coins to my account. They suggested that I submit a request, but I'm not sure why. Waiting for an answer.

3 Comments

  • Hi ErrorNZT,

    I'm very sorry, but problems with in-game currency or rewards etc isn't something we can really help with here, as nobody can access game accounts for security reasons. Unfortunately, you'll need to go back to EA Help to see if they can assist you further in this case. However, they may not be able to assist you if the pass was purchased with coins from an unofficial reseller (there's some basic info about this here), although that might not be the case here, as you may have used an official one.  

  • Hi tech support, hi managers, will anyone answer? Is the forum still alive? Or is there a minus for money, and a minus for money here... It doesn't matter, they'll still buy battle passes and games... This is the most disgusting tech support and forum I've ever seen!

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