Compensation for the disastrous launch on EA App

I have also not received compensation for the ea app issue. I preordered the phantom edition and could not play in a official multiplayer server for 6 hours after launch, unacceptable.

I had the same issues and had the message with missing content to install. Didnt receive the compensation aswell. Also a buyer of the Phantom Edition. There is no official support email which gives us an oppertunity to contact them directly, so this is my attempt.

Same, i pre ordered phantom edition on ea app. Had same issues on 10th of october .... still no xp boosts compensation on my account... why ea? Pls fix this. U cant say ppl get this and nearly nobody gets them...

Plenty of posts on here about this issue, admin seem to be ignoring and not acknowledging these posts.

No one on here can do anything.
They only look after these forums.
There is a good reason EA make contacting them about this so difficult.
Firstly so people give up and secondly, they don't care, they have our money.

I have also not recived compensation, only automated replays from emails, or the support website. Have been playing since BF4, and never had such a issue.

At least the media is starting to pick this up...(in german here) we need more of this! Tweet at all media accounts.  https://www.pcgameshardware.de/Battlefield-6-Spiel-75270/News/EA-App-Installationsfehler-Entschaedigung-Compensation-Fehlt-1484425/

Same issue here, my friends were playing using Steam while I was stuck at launch since I bought the game through the EA App...

Same here, no compensation yet, tried to contact them and is basically impossible, but the funny thing is that right now have the same issue as launch again! (10-06-2025 10:53PM EST), it's a joke what EA is doing 

I contacted support directly. No answer yet.

I hope they gathering all information for a final call out and solution roll out. Hopefully it gets resolved in a good manner.

Same for me, did not receive any compensation, although I am on the EA app and was affected too.

I wonder how they track the affected players but if it is as reliable as the tracking of ingame challenges it is no wonder half of us did not get anything.

Not received either.Game preordered with phantom edition on EA App. 

The fake promise is a very big letdown for me.

pareil, je n'ai pas pu jouer avant le lendemain du lancement et aucune nouvelle des compensations ...

Same here. Purchased it on the EA App and didn´t got the compensation.

Same here. Still nothing. Tired of waiting. Did anyone got this later?

Same here. Still nothing. Tired of waiting. Did anyone got this later? Or they just ignored everyone?

Same here, pre-ordered Phantom Edition and on the Launch day the game told me that I dont have purchased all the content, what a joke.. and here we are waiting for the compensation and and only thing we got is another dissapointment from the company. This is just sad.

same here EA making false promises this is the chat log i had just today saying basically they were not going to do anything about it 

Robin (11/6/2025, 8:10:40 PM): By continuing, you consent to the monitoring and storing of this conversation, including with an EA vendor, subject to the terms of EA’s User Agreement [https://www.ea.com/legal/user-agreement ] and Privacy and Cookie Policy [https://www.ea.com/legal/privacy-and-cookie-policy ].

Thank you for contacting EA HELP, my name is Robin, may I start with your first name please? 
Carlos (11/6/2025, 8:10:52 PM): carlos 
Robin (11/6/2025, 8:11:11 PM): Hey Carlos, nice meeting you!!
Hope you are doing great. Please tell me what exactly the problem you are facing? 
Carlos (11/6/2025, 8:12:44 PM): just logged in to the game to play and i see that i still have not received the compensation that was issued to the players that were not able to play on launch day nor the battle pass 
Robin (11/6/2025, 8:13:47 PM): I will surely try my best to help you. 
Robin (11/6/2025, 8:13:58 PM): Do you play on Pc using EA app? 
Carlos (11/6/2025, 8:14:05 PM): i play on pc 
Carlos (11/6/2025, 8:14:14 PM): using the ea app 
Carlos (11/6/2025, 8:14:36 PM): my email is XXXXXXXXXXXXXXXXXXX 
Robin (11/6/2025, 8:15:35 PM): Thanks. 
Robin (11/6/2025, 8:18:12 PM): As per the latest update available at our end. It's found game team have already compensated players impacted. However, many players are still claiming to be missing that. It's asked to post these issues in EA Forum page: https://forums.ea.com/idea/battlefield-6-bug-reports-en/compensation-for-the-disastrous-launch-on-ea-app/12758938 
Robin (11/6/2025, 8:19:46 PM): Sorry for not being an immediate help. 
Carlos (11/6/2025, 8:20:03 PM): i have been through this and still no compensation. i get told the same thing over and over. at this point just come out and say you all wont be doing anything for the people that payed money for the game klike i did 
Robin (11/6/2025, 8:21:45 PM): I didn't mean to sound rude to you. Just trying to be honest and transparent with information given to me. 
Carlos (11/6/2025, 8:21:47 PM): i have proof that compensation has not been applied to my account and i have all the screen shots of that day that i sent in and the conversations i have with the rep that day 
Robin (11/6/2025, 8:22:06 PM): I trust you. 
Carlos (11/6/2025, 8:23:08 PM): i know you can see all the times i have submitted tickets about the issue go back an see the very first ticket i sent in look at the conversation i have with the rep and then go see if my account has been compesatred 
Robin (11/6/2025, 8:24:15 PM): For now, since we don't have option to grant compensation directly from our end. It's asked to post on forum page. 
Carlos (11/6/2025, 8:25:03 PM): so what is that going to do, absolutely nothing. 
Carlos (11/6/2025, 8:25:36 PM): it just feels like you all as a company are just passing the problem around untill the  customer gives up 
Carlos (11/6/2025, 8:29:27 PM): anyone still here or im i being ghosted 
Robin (11/6/2025, 8:29:48 PM): Our team might start a re-investigation. But that's something can be done by game team. So I couldn't confirm much of the details here. 
Carlos (11/6/2025, 8:31:07 PM): so then what ggod is this ea help crap if you cant do anything about it 
Carlos (11/6/2025, 8:31:41 PM): like i said you all are just here to keep us occupied atill we get tired and give up 
Carlos (11/6/2025, 8:32:09 PM): thanks anyway 
Robin (11/6/2025, 8:33:40 PM): Sorry for not being an immediate help. Unfortunately that's all I could say for this code. 
Carlos (11/6/2025, 8:34:53 PM): IM NOT ASING FOR A CODE IM ASKING ABOUT THE COMPENSATION WHAT WAS PROMMISED 
Carlos (11/6/2025, 8:35:08 PM): you have yourself a great weekend 
Carlos (11/6/2025, 8:35:14 PM): thanks 
Robin (11/6/2025, 8:35:15 PM): Ah! I mean for this issue. 
Robin (11/6/2025, 8:35:17 PM): Is there anything else, I can help you with? 
Carlos (11/6/2025, 8:35:24 PM): nope 
Robin (11/6/2025, 8:36:20 PM): Thanks for contacting EA Help Carlos.
Have a great day/night ahead and stay safe.
Should you have any further questions regarding this or any other issues, please do not hesitate to contact us back. 

I have not received any compensation or the daily login rewards. I've been playing since day one. 

I've not even received an email telling me it's available. 

Same here. We get punished for buying the game through EA app. Maybe they don't need us there. I don't know. But I'm gonna think twice buying from them again.

I contacted them today to receive the same reply as anyone. 'I've checked with the team and got an update that those who got affected already got the compensation. And if you are affected and still haven't received the compensation then you can report the issue on forums.'

And then they sent me here because they couldn't do anything. Great support.

There are a bunch of lazy liars, they won’t do anything to help us. I even received tue mail generated by ai telling me that i have the compensation. 7,5 billions company and ine of the worst company. Even blizzard are efficient on missing content

still waiting for the compensation

---------- Forwarded message ---------
From: Justin
Date: Thu, 13 Nov 2025 at 17:29
Subject: Re: Thanks for using EA Help. 225440239
To: EA Help <[edit: email address removed]>

No, “FritzyDave”.

Just reread what you sent me:

You appreciate me “for reaching back to EA Help”!’ What kind of English is that? What kind of customer service are you presenting when you can’t even spell or grammar check your communication. It’s ludicrous and entirely unprofessional.

Don’t tell one that you’re unsure of how it (the basis on which compensation was issued) was determined. Who would get compensation and who wouldn’t. That’s ridiculous. How can you and your colleagues tell me every time you email, that you’re going to help sort this out… when you don’t even have the facts with which to sort it out????

When a compensation claim is made, then EACH AND EVERY CASE IS INVESTIGATED. Not just a few cases looked at. Compensation maybe offered to only those that were looked into. And the rest? Told to get lost… because you don’t even know why???!!

I don’t care for your “advisor limitations”. That’s EA’s problem - not mine. Tell your managers to get you proper access if need be. Tell them to investigate if need be. But don’t tell me you can’t look into the matter any further. YOU’RE EA HELP! You’re supposed to fully look into the matter!

As for your suggestion of opening a new case… what the heck?! Why would I want to do that? For you to close this one down (when it shouldn’t be closed) and then you try and close the next one down too (almost certainly)?!

Seriously; EA need to stop messing me about. So much for a billion dollar company that can’t even sort basic issues out. 

I’d laugh at your customer surveys if I thought them funny. They’re not. They’re useless. Because right now… EA customer support is useless.

Escalate to your manager; I’m demanding. 

Justin

On Thu, 13 Nov 2025 at 16:51, EA Help <[edit: email address removed]> wrote:

Hi Justin,

Hello there,

I appreciate you for reaching back to EA Help. Fritzydave here again taking over this case.

I recognize that you want to know more about why you did not get the goodwill grants and how it was determined who could receive the grants for the EA App outage. Please know that we have no information regarding this and all the details we can share have already been shared by the previous advisors. With that being said, no further adjustments can be made in this situation.

I know this is not the outcome you are hoping for, but I hope you understand advisor limitations in this instance.

We sincerely thank you for taking the time to raise this concern. If you have other questions or concerns, please do not hesitate to contact EA by creating a new case and we'll be more than willing to help.    
Still need help? You can reach us on help.ea.com .

Fritzydave Arianne J.
EA Help

Still yet to receive the content. Made several tickets and no one can help me