Community Manager
Hello,
I'm contacting you because I'm one of the players who purchased the game via the EA app and experienced a problem at launch that prevented me from playing because my content was blocked.
Aside from being able to join Portal servers, which was completely broken via a workaround shared on social networks by players, in my case, I wasn't able to enjoy my purchase normally.
My gaming partner, who was in the same situation on launch day, informed me that he received an email a day ago and that he received compensation for 12 weapon XP tokens and 12 career XP tokens today.
I paid for the game and didn't have access to it at launch either. How come I didn't receive anything?
Believe me, there's no way I'm being violated.
I await your response and will share with you a screenshot of my current tokens.
Thank you for taking my request into consideration. I am not a new player with you and I have always been loyal to your licenses.
Same here, no compensation yet, tried to contact them and is basically impossible, but the funny thing is that right now have the same issue as launch again! (10-06-2025 10:53PM EST), it's a joke what EA is doing
