Community Manager
Hello,
I'm contacting you because I'm one of the players who purchased the game via the EA app and experienced a problem at launch that prevented me from playing because my content was blocked.
Aside from being able to join Portal servers, which was completely broken via a workaround shared on social networks by players, in my case, I wasn't able to enjoy my purchase normally.
My gaming partner, who was in the same situation on launch day, informed me that he received an email a day ago and that he received compensation for 12 weapon XP tokens and 12 career XP tokens today.
I paid for the game and didn't have access to it at launch either. How come I didn't receive anything?
Believe me, there's no way I'm being violated.
I await your response and will share with you a screenshot of my current tokens.
Thank you for taking my request into consideration. I am not a new player with you and I have always been loyal to your licenses.
Same here. We get punished for buying the game through EA app. Maybe they don't need us there. I don't know. But I'm gonna think twice buying from them again.
I contacted them today to receive the same reply as anyone. 'I've checked with the team and got an update that those who got affected already got the compensation. And if you are affected and still haven't received the compensation then you can report the issue on forums.'
And then they sent me here because they couldn't do anything. Great support.
There are a bunch of lazy liars, they won’t do anything to help us. I even received tue mail generated by ai telling me that i have the compensation. 7,5 billions company and ine of the worst company. Even blizzard are efficient on missing content
