Community Manager
Hello,
I'm contacting you because I'm one of the players who purchased the game via the EA app and experienced a problem at launch that prevented me from playing because my content was blocked.
Aside from being able to join Portal servers, which was completely broken via a workaround shared on social networks by players, in my case, I wasn't able to enjoy my purchase normally.
My gaming partner, who was in the same situation on launch day, informed me that he received an email a day ago and that he received compensation for 12 weapon XP tokens and 12 career XP tokens today.
I paid for the game and didn't have access to it at launch either. How come I didn't receive anything?
Believe me, there's no way I'm being violated.
I await your response and will share with you a screenshot of my current tokens.
Thank you for taking my request into consideration. I am not a new player with you and I have always been loyal to your licenses.
Same here, pre-ordered Phantom Edition and on the Launch day the game told me that I dont have purchased all the content, what a joke.. and here we are waiting for the compensation and and only thing we got is another dissapointment from the company. This is just sad.
same here EA making false promises this is the chat log i had just today saying basically they were not going to do anything about it
Robin (11/6/2025, 8:10:40 PM): By continuing, you consent to the monitoring and storing of this conversation, including with an EA vendor, subject to the terms of EA’s User Agreement [https://www.ea.com/legal/user-agreement ] and Privacy and Cookie Policy [https://www.ea.com/legal/privacy-and-cookie-policy ].
Thank you for contacting EA HELP, my name is Robin, may I start with your first name please?
Carlos (11/6/2025, 8:10:52 PM): carlos
Robin (11/6/2025, 8:11:11 PM): Hey Carlos, nice meeting you!!
Hope you are doing great. Please tell me what exactly the problem you are facing?
Carlos (11/6/2025, 8:12:44 PM): just logged in to the game to play and i see that i still have not received the compensation that was issued to the players that were not able to play on launch day nor the battle pass
Robin (11/6/2025, 8:13:47 PM): I will surely try my best to help you.
Robin (11/6/2025, 8:13:58 PM): Do you play on Pc using EA app?
Carlos (11/6/2025, 8:14:05 PM): i play on pc
Carlos (11/6/2025, 8:14:14 PM): using the ea app
Carlos (11/6/2025, 8:14:36 PM): my email is XXXXXXXXXXXXXXXXXXX
Robin (11/6/2025, 8:15:35 PM): Thanks.
Robin (11/6/2025, 8:18:12 PM): As per the latest update available at our end. It's found game team have already compensated players impacted. However, many players are still claiming to be missing that. It's asked to post these issues in EA Forum page: https://forums.ea.com/idea/battlefield-6-bug-reports-en/compensation-for-the-disastrous-launch-on-ea-app/12758938
Robin (11/6/2025, 8:19:46 PM): Sorry for not being an immediate help.
Carlos (11/6/2025, 8:20:03 PM): i have been through this and still no compensation. i get told the same thing over and over. at this point just come out and say you all wont be doing anything for the people that payed money for the game klike i did
Robin (11/6/2025, 8:21:45 PM): I didn't mean to sound rude to you. Just trying to be honest and transparent with information given to me.
Carlos (11/6/2025, 8:21:47 PM): i have proof that compensation has not been applied to my account and i have all the screen shots of that day that i sent in and the conversations i have with the rep that day
Robin (11/6/2025, 8:22:06 PM): I trust you.
Carlos (11/6/2025, 8:23:08 PM): i know you can see all the times i have submitted tickets about the issue go back an see the very first ticket i sent in look at the conversation i have with the rep and then go see if my account has been compesatred
Robin (11/6/2025, 8:24:15 PM): For now, since we don't have option to grant compensation directly from our end. It's asked to post on forum page.
Carlos (11/6/2025, 8:25:03 PM): so what is that going to do, absolutely nothing.
Carlos (11/6/2025, 8:25:36 PM): it just feels like you all as a company are just passing the problem around untill the customer gives up
Carlos (11/6/2025, 8:29:27 PM): anyone still here or im i being ghosted
Robin (11/6/2025, 8:29:48 PM): Our team might start a re-investigation. But that's something can be done by game team. So I couldn't confirm much of the details here.
Carlos (11/6/2025, 8:31:07 PM): so then what ggod is this ea help crap if you cant do anything about it
Carlos (11/6/2025, 8:31:41 PM): like i said you all are just here to keep us occupied atill we get tired and give up
Carlos (11/6/2025, 8:32:09 PM): thanks anyway
Robin (11/6/2025, 8:33:40 PM): Sorry for not being an immediate help. Unfortunately that's all I could say for this code.
Carlos (11/6/2025, 8:34:53 PM): IM NOT ASING FOR A CODE IM ASKING ABOUT THE COMPENSATION WHAT WAS PROMMISED
Carlos (11/6/2025, 8:35:08 PM): you have yourself a great weekend
Carlos (11/6/2025, 8:35:14 PM): thanks
Robin (11/6/2025, 8:35:15 PM): Ah! I mean for this issue.
Robin (11/6/2025, 8:35:17 PM): Is there anything else, I can help you with?
Carlos (11/6/2025, 8:35:24 PM): nope
Robin (11/6/2025, 8:36:20 PM): Thanks for contacting EA Help Carlos.
Have a great day/night ahead and stay safe.
Should you have any further questions regarding this or any other issues, please do not hesitate to contact us back.
