Crashes @ New Sobek 100% of the Time, On All 5000 Series GPUs

RockTheMoose​ 

Hey, there

Wanted to reach out on this one and see if we can get some Crash logs from you. When you get a chance, can you navigate to C:\Users\Username\Documents\Battlefield 6\CrashDumps and attach the file so we can take a look?

Cheers

Wouldn't let me attach directly via comment - I tried just 1 and it didn't work.

Here's a link to copies of them in Google Drive and shared on my public gaming email.  I zipped them.  Will you let me know once you have them so I can take the link back down?  Thank you :)  If you have a different way you'd like me to get them to you, just let me know!

[removed link]

I can't tell you how much I appreciate this!  I love BF6 and that map, and I always have to avoid it.

(Cm Edit - Removed Link)

RockTheMoose​

Hey, there

Of course. We all have those games we love and want to play all the time. I got the link. I removed it from your post just to keep things on the up and up, but I saved it and passed it over to the team so they could take a look. I will update you when I get an update.

In the meantime, though, I know you have tried some things to get it working, but can you do me a solid and just give the short short version of the steps you have tried since this morning? I don't want to assume you have done something you may not have. 

Cheers.

I suppose just refer to OP above for every step I tried...  The only thing I've done since then is: 

• Make sure my GPU and chipset drivers are up to date (frequently)
• Occasionally verify Steam install files. (rarely)

To reproduce crash:

1. Go to New Sobek City (any non-portal mode)
2. Run around in or near those buildings.  Even in TDM, before shots have been fired, before any destruction, no vehicles, no chaos:  Just run around.  Sometimes it happens in the first 10 seconds, sometimes takes 2 minutes, but rarely longer than that.

The only other similar crash was the Fort Lyndon "downtown" crash that would happen right around the time of RedSec's launch, but that was fixed fairly quickly (I think it was a GPU driver update that did it but I can't say for certain)

RockTheMoose​ I appreciate the info. One more question. For AMD, have you, by chance, rolled back to a previous driver to test it?

I have not... However, I have good news/bad news!

Good News - It does not seem to crash today.  2 things changed:

1. Game patch may have fixed it
2. I swapped a cable on reddit recommendation.  I was using 1 of these "daisy chained" style cables to power my GPU.  I am now using 2 separate cables.  

Bad News - The timing may mean I wasted developer time.  :(  

I am going to swap back to the (1) cable and let you know if it was the update that fixed it, or if it was the cable.  If it was the cable, I'm sorry - this long saga may have been preventable

Big brownie points for you, BF Studios for looking into this... I hope your dev team gets all the budget you need... there are plenty of widely spread bugs still floating around, such as tank zoom sensitivity, etc... (unless that was fixed too!)

BRB with hopefully final update!

Swapped back to the old cable setup, and it seems the latest patch fixed it... I'll reply again if it happens again, but for the time being, it seems to be resolved. 

Thank you SO MUCH for reaching out, I'm sorry the timing meant wasting your time.  o7  

See you on the Battlefield, keep advocating for each other and for players!  <3

RockTheMoose​ You are most welcome. I am happy to see it has been resolved for you, and you get to jump back in.

Not a waste of time at all! That is what I am here for. 😁

See you on the Battlefield!