EA Denies Compensation: 'Not Affected' By Launch Outage!

I rather get a refund

I also was effected by this. Bought on October 5th, tried to play on the 10th. Waited in the main menu for 5 hours or so before finally being allowed to play. I have emailed EA support twice asking about the compensation, both have replied stating that anyone effected was compensated. EA live chat advised me that they are aware of some players not being compensated and they are working on a fix, then another agent today advised me that there is not an issue and that my only course of action is to complain on the forums. Honestly quite dismissive of a response and not really what I would expect after paying £60 for a game, it was already a hail mary to purchase after the way they've treated battlefield players in the past.. Sort it out EA, we expect better.

PUSH, I didnt get anything either cause Im not a streamer probably. 

Gather evidence
Screenshot EA’s public compensation announcement.
Screenshot your outage proof (timestamps, error messages, forum posts).
Screenshot your EA Help responses denying compensation.
Re-contact EA Help
Open a new ticket referencing the original public promise, your timestamped evidence, and your previous ticket numbers.
Politely but firmly state: “Under consumer-protection law, companies must honour advertised compensation and cannot arbitrarily exclude verified affected users.”
Submit to your consumer authority
UK/EU: Citizens Advice, ECC, or CMA.
US: FTC / State AG.
AU: ACCC.
CA: Competition Bureau.
Coordinate publicly (civilly)
Continue your EA-forum thread. Encourage others to post their ticket IDs and share if they also received the “Not affected” message.
The more consistent reports regulators see, the more credible a pattern becomes.

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EA’s own public statements created a binding representation if they said all affected users would receive specific compensation, then failing to deliver to verified affected players can be legally considered misrepresentation or failure to deliver a described service under UK, EU, US, CA, and AU consumer laws.

If polite escalation fails, coordinated consumer-rights complaints are the next legitimate route.
If regulators receive multiple, similar complaints, they can compel EA to review its compensation process or issue corrective distributions.

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EA’s public statement (as reported by multiple outlets) referred to:

“Anyone on the EA App who has been impacted will receive 12 Hardware and 12 Career 60-Minute Boosters, and access to a seasonal Battle Pass.”
— EA spokesperson, quoted by PC Gamer

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If you were using the EA App and couldn’t play during the outage window, you fit the group EA said would be compensated and EA’s denial (“not affected”) could be challenged if you have evidence of that downtime.

dude, they don't give a crap about us. They ran their company into the ground and had to sell to 3 other companies....EA is about done

Fellow affected players, I want to share the shocking responses I've received from EA Help regarding the promised compensation for the Battlefield 6 launch outage.

EA publicly promised a "goodwill gesture" to all impacted users (Boosters, Battle Pass access/Season 2 Pass), but their compensation system clearly failed. After three attempts, their support has officially closed the door on me and many others.

The Three Dismissals from EA Support

Here are the responses I received over three separate contacts, showing their refusal to investigate:

1. Ezekiel's Dismissal: They claimed the rewards were sent to everyone and that "we can no longer provide further adjustments." (Generic blanket statement)
2. Miguel's Denial: They specifically claimed "If you did not receive anything, it means that our team has verified that you were not affected." (Directly denied my experience)
3. Jomark's False Evidence: They used a single, isolated log entry against me, claiming I played a Conquest match at Oct/10/25, 07:51 PM (CET), and therefore was ineligible.
4. Patricia's Final Brush-off: After I sent my detailed rebuttal, they ignored all my evidence and advised me to "contact EA by creating a new case" (i.e., start over). (Refusal to escalate or investigate)

The Truth About the 07:51 PM Log

My attempt to play at 19:51 CET was NOT a successful game session. It was a desperate, quick failure when I tried to use the infamous community workaround (spamming server search) to bypass the ongoing outage. I was immediately kicked out and gave up playing until the official fix around 23:00 CET.

The fact that I had to use a broken workaround PROVES I was impacted. EA is using a single, misleading log entry of a failed attempt to deny me compensation for the hours I truly lost. Their policy is essentially: if you tried to get in, you lose. If you gave up, you get compensated.

This is a punitive and unacceptable policy from a company that failed its customers on launch day.

Your Story Matters

If you were impacted by the EA App outage and have NOT received the promised compensation, DO NOT ACCEPT this generic denial.

Post your experience below! We need to make sure EA understands that their "careful and thorough review" is flawed, and that ignoring a significant part of their player base is the wrong way to run a service.

I bought the game and when I put the game code in the EA app it said in the online store that I owned the game, but it didn't show up in my library, and it took me hours of searching and messing with the app before I could even download it, I got nothing from EA.

They don't give a rats **bleep** and you can tell based on how much crap this game is feeding us. The battle Royale is better and its free while the fans who bought and are trying to keep this franchise alive are treated like **bleep**.

This has been whole ordeal has been absolutely ridiculous, and has made it so I will NEVER buy ANYTHING off the EA app again. 

This company is the worst.

It did not help, going to escalate to ECC

I'm in the same boat, and the funny thing is that friends who requested a refund and bought it on Steam have received compensation, while those of us who went with EA got kicked in the butt. It's a shame...

they lied. I preordered through EA app never got it

Still nothing. Pre-ordered on EA app and couldn't play the game until they fixed the issue and never got compensated. Contacted support multiple times but only got useless bot replies, the latest one said everyone affected already received it, what a joke.

Same issue here. Multiple tickets to no avail. 

I was just told that team reviewed my case and I'm not eligible xd EA is a joke. I couldn't play, my friends received compensation and I'm here still waiting like an idiot

EA app, BF6 error and the promised compensations missing | EA Forums - 12883463

Same here

Same issue. EA just told me I am a liar and that I am not eligable for the compensation even though I got an email saying that I was due the compensation package.

They just keep closing my cases and referring me to live chat which I only got to work once out of about 30 tickets so far and was told nothing they can do.

Then they just tell you to go vent on the forums so here I am.

Guys we all need to go to the better business beurou (BBB) and complain about this. Its the only way to get a resolution.

Same here