[CLOSED] BF6 - Purchase To Unlock/Not Installed Error & Compensation Update

Fellow affected EA App users, I need to share the latest, unacceptable response I received from EA Help regarding the promised compensation for the Battlefield 6 launch outage.

Despite the fact that I (like many of you) was unable to play for hours on release day due to the EA app error, I received this final dismissal from their support advisor, first Ezekiel and then Miguel:

I understand you have some concerns with the technical troubles that Battlefield 6 encountered during launch. We'd like to let you know that our team has already sent out the in-game bonus content to the affected players. If you did not receive anything, it means that our team has verified that you were not affected by said outage. I'm afraid that no further changes will be made in this regard.

This is Where EA is Failing Its Community

This statement is completely unacceptable and a failure of customer service.

1. Denial of Experience: EA is effectively telling me, and all of us who were blocked, that our personal, frustrating experience during the outage did not happen according to their broken verification system.
2. Lies to Customers: We know we were impacted. I specifically logged in at 19:00 CET on launch day and was stuck until the fix rolled out around 23:00 CET. EA made a public promise to compensate all affected players, and they are now breaking that promise by using a faulty distribution and verification system.
3. No Investigation: Instead of investigating why their rewards system missed so many people, they simply close the case and claim we weren't eligible.

This is a shameful approach to a 'goodwill gesture.' They compensated some, but are refusing to fix the distribution error for the rest of us.

If you were impacted by the EA App launch outage and have NOT received the promised:

• 12 Hardware Boosters
• 12 Career 60-minute Boosters
• The correct Battle Pass Compensation (especially Season 2 if you already bought Season 1)

DO NOT ACCEPT THIS ANSWER. Post in this thread! We need to make sure EA sees that this is a widespread problem and that this automated, dismissive response is not an end to the issue.

Share your experience below!