Community Manager
Fellow affected EA App users, I need to share the latest, unacceptable response I received from EA Help regarding the promised compensation for the Battlefield 6 launch outage.
Despite the fact that I (like many of you) was unable to play for hours on release day due to the EA app error, I received this final dismissal from their support advisor, first Ezekiel and then Miguel:
I understand you have some concerns with the technical troubles that Battlefield 6 encountered during launch. We'd like to let you know that our team has already sent out the in-game bonus content to the affected players. If you did not receive anything, it means that our team has verified that you were not affected by said outage. I'm afraid that no further changes will be made in this regard.
This statement is completely unacceptable and a failure of customer service.
This is a shameful approach to a 'goodwill gesture.' They compensated some, but are refusing to fix the distribution error for the rest of us.
If you were impacted by the EA App launch outage and have NOT received the promised:
DO NOT ACCEPT THIS ANSWER. Post in this thread! We need to make sure EA sees that this is a widespread problem and that this automated, dismissive response is not an end to the issue.
Share your experience below!
Fellow affected players, I want to share the shocking responses I've received from EA Help regarding the promised compensation for the Battlefield 6 launch outage.
EA publicly promised a "goodwill gesture" to all impacted users (Boosters, Battle Pass access/Season 2 Pass), but their compensation system clearly failed. After three attempts, their support has officially closed the door on me and many others.
Here are the responses I received over three separate contacts, showing their refusal to investigate:
My attempt to play at 19:51 CET was NOT a successful game session. It was a desperate, quick failure when I tried to use the infamous community workaround (spamming server search) to bypass the ongoing outage. I was immediately kicked out and gave up playing until the official fix around 23:00 CET.
The fact that I had to use a broken workaround PROVES I was impacted. EA is using a single, misleading log entry of a failed attempt to deny me compensation for the hours I truly lost. Their policy is essentially: if you tried to get in, you lose. If you gave up, you get compensated.
This is a punitive and unacceptable policy from a company that failed its customers on launch day.
If you were impacted by the EA App outage and have NOT received the promised compensation, DO NOT ACCEPT this generic denial.
Post your experience below! We need to make sure EA understands that their "careful and thorough review" is flawed, and that ignoring a significant part of their player base is the wrong way to run a service.
