[CLOSED] BF6 - Purchase To Unlock/Not Installed Error & Compensation Update

Gather evidence
Screenshot EA’s public compensation announcement.
Screenshot your outage proof (timestamps, error messages, forum posts).
Screenshot your EA Help responses denying compensation.
Re-contact EA Help
Open a new ticket referencing the original public promise, your timestamped evidence, and your previous ticket numbers.
Politely but firmly state: “Under consumer-protection law, companies must honour advertised compensation and cannot arbitrarily exclude verified affected users.”
Submit to your consumer authority
UK/EU: Citizens Advice, ECC, or CMA.
US: FTC / State AG.
AU: ACCC.
CA: Competition Bureau.
Coordinate publicly (civilly)
Continue your EA-forum thread. Encourage others to post their ticket IDs and share if they also received the “Not affected” message.
The more consistent reports regulators see, the more credible a pattern becomes.

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EA’s own public statements created a binding representation if they said all affected users would receive specific compensation, then failing to deliver to verified affected players can be legally considered misrepresentation or failure to deliver a described service under UK, EU, US, CA, and AU consumer laws.

If polite escalation fails, coordinated consumer-rights complaints are the next legitimate route.
If regulators receive multiple, similar complaints, they can compel EA to review its compensation process or issue corrective distributions.

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EA’s public statement (as reported by multiple outlets) referred to:

“Anyone on the EA App who has been impacted will receive 12 Hardware and 12 Career 60-Minute Boosters, and access to a seasonal Battle Pass.”
— EA spokesperson, quoted by PC Gamer

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If you were using the EA App and couldn’t play during the outage window, you fit the group EA said would be compensated and EA’s denial (“not affected”) could be challenged if you have evidence of that downtime.