Ideas
Hey whx918,
Sorry to hear about the emotional distress this account action has caused. If you feel that an action was placed on your account incorrectly, please follow these steps to create an appeal so our Terms of Service team can take another look. They'll have the right tools and records to review this for you, as we can't support account-related requests here on the forums.
I'm afraid the specific reason or action that triggered the account action isn't something the team can disclose. So if you have any evidence supporting your innocence, such as the purpose of the accelerator, any apps running in the background during gameplay, and more, it'd be best to include them within your appeal to cover all bases.
Once you create an appeal, please keep an eye on your case history page, and the Terms of Service team will reach back out once that review is complete. Please note that the team's response time will vary depending on the number of active cases they're currently investigating. Thanks!
- whx9182 days agoSeasoned Novice
The reason I'm posting in here is I can't create an appeal normally.
It just says
Case not created.
We ran into an issue creating your case, but we're working on it. Wait a few hours and try again.
Back to Penalty History.
- EA_LunardustCat2 days ago
Community Manager
Sorry to hear you’ve been having difficulties with the appeal process, and that it’s been upsetting for you. Please use this webform instead.
These two discussions from the Steam Chinese community may also be of some reference value to you.
https://steamcommunity.com/app/2807960/discussions/1/591784958348059277/
https://steamcommunity.com/app/2807960/discussions/1/591784958348143974/