Missing Battlefield Labs Rewards

User ID: fariasmateuss

Platform: Steam-PC

Case Number: 240331295

I am writing because I have not received the Battlefield Labs rewards (Constant Companion Dog Tag, Collaborator Icon, and Lab Assistant Title) despite meeting all requirements.

I played well over the required 4 hours in-match during the Battle Royale Solo test (March 6-9, 2026).  I have archived Twitch VODs of my gameplay during that specific weekend, showing I met the criteria on the live Battlefield 6 client. I have been testing this game since the Beta last year. I have a consistent history of participation, yet the rewards from the latest Labs session are missing.

I have contacted EA Help multiple times. An agent previously identified a "Merging/Sync Issue" between my Steam and EA accounts, which seems to be preventing the automated system from recognizing my playtime. However, recent chat agents only give generic responses about "ineligibility" without actually investigating the sync error.