Open Series: incorrect APAC region blocks PT player from joining EMEA team

Hello,

I’m helping my friend ze_maximoPT resolve a region mismatch that prevents him from joining an EMEA team in the REDSEC Open Series.

He is Portuguese and lives in Portugal. His Battlefield Esports registration correctly shows “Europe, Middle East, and Africa” and “Portugal”. However, Battlefy identifies his account as “Asia Pacific” and blocks him from accepting our team invitation.

On 13 October, Battlefield support confirmed that his region had been corrected to Europe, but the error persists.

We have contacted both Battlefy support and the Battlefield competition support Discord. Each has referred us to the other, leaving the issue unresolved.

Could an EA moderator please escalate this to the appropriate technical or esports team to investigate why the two systems show different regions?

EA ID: ze_maximoPT
Team: XIII LUSITAN PT
Correct region: EMEA
Incorrect region displayed by Battlefy: Asia Pacific

We can provide further information privately if needed.

Thank you.