Season 2 Battle Pass compensation for Phantom Edition is missing

I am having the same issue as everyone else but got told something different: 

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Today • 10:49 AM

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ANGELO CARLO joined • 10:49 AM

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Hello! My name is Carlo from EA Help and I will be assisting you today and hope you are doing well! May I know your name please?

ANGELO CARLO • 10:50 AM

Benjamin Redacted

Read • 10:50 AM

AC

Hi Benjamin! How can I assist you?

ANGELO CARLO • 10:50 AM

I never received the season 2 battle pass per the compensation from when the game launched. As a phantom edition owner I was told I would get season 2 battle pass as compensation

Read • 10:52 AM

Thanks for sharing the issue with me. Don't worry, I will try my best to help you with the options available.

AC

Thank you for the information you have provided! We will be transferring you to our specialized team for this, is that ok?

ANGELO CARLO • 10:54 AM

yes

Read • 10:55 AM

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Much appreciated! Please stay on the chat as we transfer you. Have a good one!

ANGELO CARLO • 10:55 AM

Transfer requested at 10:56 AM

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Shiwani K joined • 10:56 AM

Hello! Thank you for contacting us. An agent joined the chat and will assist you now.

This chat will close automatically after 10 minutes of inactivity. You can restart it at any time, but you’ll be redirected to another advisor. Don’t worry, you won’t have to re-explain your issue.

SK

Thank you for contacting EA help, my name is Shiwani, nice to meet you and I hope you are doing good! How may I assist you?

Shiwani K • 10:56 AM

I never received the season 2 battle pass per the compensation from when the game launched. As a phantom edition owner I was told I would get season 2 battle pass as compensation

Read • 10:57 AM

I understand your concern but no worries, I'll try my best to help you with it.

SK

Could you provide me your registered email address.

Shiwani K • 10:58 AM

Redacted

Read • 10:59 AM

Thank you so much for the email address.

Let me quicky check our concern.

SK

Allow me 3 to 4 minutes to check your concern and get back to you.

Shiwani K • 11:00 AM

no problem

Read • 11:00 AM

Thank you so much for waiting patiently.

Alright! I just discussed the issue with my team and I got to know that, we are receiving many contacts for the same issues recently and we have also reported the same with our studio team and they are working on it to fix this issue ASAP!

SK

As this is under investigation by our game team we're not notified about the exact time it will take to fix this however as our game team is actively working on it, I can assure you that it will be fixed at the earliest.

Shiwani K • 11:06 AM

SK

I apologies to you that you have to face such issues, however there is no need to worry our studio team is actively working on it to fix this. Our team will surely try their level best to come up with a reasonable solution for this issue.

Shiwani K • 11:09 AM

Okay, is there any assurance to this? Can I get a ticket number or something that reflects this will be corrected?

Read • 11:10 AM

SK

This is your case number-Redacted

Shiwani K • 11:11 AM

Thank you.

Will I receive some sort of notification once corrected?

Read • 11:20 AM

SK

You will get an update by official handle.

Shiwani K • 11:21 AM

I'm sorry what do you mean by official handle?

Read • 11:28 AM

SK

If there is any update you will get to know by official handle i.e. twitter.

Shiwani K • 11:29 AM

Thank you, is there any plan to address this via official handle before its corrected just to let everyone know what's going on?

Read • 11:32 AM

Right now I do not want to mislead you because the team is working on it and I won't be able to share any details with you. I hope you understand my situation.

SK

As this is under investigation by our team I will also report your feedback to our studio team so that they can look into possible ways

Shiwani K • 11:33 AM

okay thank you

Read • 11:41 AM

SK

If you have further query feel free to contact us.Thank you contacting EA help

Shiwani K • 11:41 AM

AP

Please provide the Survey from below link:

wwce-eait.my.site.com

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I reached out to support regarding this, was told I received the XP boosters but will not be receiving the battle pass. I was then directed to the forum for further support.

We need a clear indication of what exactly disqualifies you from the full compensation. The rumor of entering the firing range or a portal server is all we have to go on. I can say I spent the entire day that I took off to play at launch uninstalling, reinstalling, trying INI tricks, anything that was swirling around the community to try. I found the "join a portal server" solution maybe 1 hour before the problem was resolved. For 1, the process to join the portal servers was pretty broken, I recall something about clicking it and mashing X and space bar or something like that. When I finally did join a portal server, I spawned into a pile of bots that whoever set up the server was just mowing down. Tried 3 different servers and this was the experience. 

We need answers on this.

Haha I already managed to buy season 2

better then give season 3

or make good maps

Wish I could say I was surprised that this would be an issue all over again.

After the countless times EA denied it after launch of so many people needing the compensation, it was a given they would "miss" giving the compensation to loads for S2 as well.

Probably hoping that those who haven't received it for free will just pay for it, but with the lacklustre S2 roadmap you can forget me dumping any money into the game till it's content is improved.

Same issue here. I talked to Support, they said I will not receive the second season´s battlepass...

I totally agree. This situation needs to be spread by bloggers and the media.

This explanation sounds like something they would do and I can see why it would make sense to EA. But it still is a major **bleep** you to the people willing to pre-order and also pay more for the Phantom Edition. I mean: Why did I pay quite a lot more if I received the exact same content like a buyer of the normal edition of the game? 

At this point (at least for me) it is not the missing compensation for the launch troubles, but the fact that I paid more for the Phantom Edition and received the same content as everyone else who paid less. So I could have saved money in simply buying the normal version. This really feels like fraud... 

Players in Rounds 1 and 2 received a higher-cost compensation package in November 2025, which included a season ticket for the second season (launching on February 17).

Players in the 3rd round received compensation on November 21 in the form of 2 XP boosters and will not receive a subscription to participate in the battles of the 2nd season.

So, according to the most adequate of the support agents, EA divided the affected players into 3 categories based on internal telemetry. In other words, if you went to a portal or a shooting range (10-15 minutes), you were dumped. If you didn't do it, you'll get your season 2. This is verified information, so if you did not receive a battle pass, then you are 99% likely to have been marked by the system as a player with partial problems.

So, I talked to the 'support' myself to try to get it documented, and it seems that, for some reason, they forgot that the battle pass for season 2 was part of the compensation for Phantom Edition owners. If this is not deliberate (which would be marketing suicide), there must have happened a major **bleep** up within their system.

I mean: Why would they promise something they intend to not keep?