Ideas

New Spectator

4 months ago

Store Purchase Crashing. Wipes coins

I seem to have a recurring issue where if I make two purchases on the store the game crashes and then wipes my currency.

On the 26th I purchased the 5000 coin pack and had a further 250 already in my account.

I purchased the Bestial Trapper pack for 2100 and possibly one other pack (I can't seem to deduce which one from the items I have unlocked)

There was an error and then my coins were reduced to zero. I can confirm I have the Bestial Trapper Pack but due to not being able to see previously purchased packs I can't see what if anything else purchased.

Error occurred late at night at 26.12.2025 on X box series X

Happy to provide any further info needed as initial support request seems to have dissapeared

crashing

missing content

xbox

2 Comments

Kmill47
Seasoned Novice
4 months ago
I also had this same problem when I bought 2 packs myself . I bought the pack with the pickaxe so I wouldn’t have to grind the whole pickaxe out middle of the holidays and it’s like I never bought the pickaxe but I have the pickaxe charm ? It’s very annoying they need to fix all the winter stuff people bought that aren’t able to use
MatHasMakoEyes
New Spectator
4 months ago
Oddly the first time it happened for me was using the currency to do the last challenge for the pickaxe as heals in heat zones were not tracking.
I can't for love nor money see a combination of packs that would cost 5250 exactly nor do I have other unlocks barring the Bestial Trapper pack. I feel like if the store is stealing money it should be paused at least. especially if it requires player led reporting as it could disproportionately affect neurodiverse players who wouldn't have the confidence to report the bugs.

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