F1 25 - Instant crash at gamestart

Seems to be allot of preferential treatment by the Devs, fix a few players issues, and ignore the masses. I sent a PM to EA_Groguet about 5 days ago and have been completely ignored.  Probably because I have been open about my frustrations in these forums with EA and their lack of responses to actually fix this issue that is affecting allot of people who spent very good money for a game they cannot use. 

I am becoming increasingly convinced that they are most likely in over their heads and don't know how to actually fix the problems with the game crashing at launch, or they just don't care. TBH I don't know which is worse, but it speaks allot about the company and how they treat their customers. 

Please can you let me know how to get it touch with the devs?

Haven't been able to play online at all since paying for the ea play pro subscription to play f1 25 through PC, i load up the game and get communicating with online services stuck top left, cant see my mail or play anything online, single player is fine but i want to play online and haven't done it once! Have tried everything its nothing to do with my connection. Have replied to lots of forums and inboxed Groquet and heard nothing. Absolute joke, EA are shocking!!!!

Dear Devs, you have known about this for too long and we are all growing sick and tired. One thing I ask for is that you give us an approximate time to when you will try and have the fix for. I understand the game has just come out, but the amount of service really needs to be fixed. Regards.

There has been plenty of info given Steve. This is dumb at this point. Certain people get one-on-one help from Devs, others don't. You can't legitimately be trying to push this back onto the end user right? or are you just confused as to what customer service is? This is a load of absolute crap. You haven't even provided decent guidance. You've just continued to tell us to go to files and find stuff that NONE of us have because the game refuses to launch, now thats not your issue or fault but don't sit here and be condesending when plenty of us are trying to help, have offered to provide any and all information requested and we've gotten silence. So yeah, quite a few of us are rightfully upset. This should not be a "he has other query" thing. THIS SHOULD BE TOP PRIORITY. Stop trying to back up a company that released a game that DOES NOT WORK

right.  same thing happened to me.  if the game never fully starts there isn't going to be a F1 25 folder to make changes in.  

don't get me started on one drive!  i have to fight to make sure it is disabled on my windows computers every time and MS does not make it easy.  cloud storage is fine for people who want to use it...i don't!

i have a NAS and keep all my pictures, videos and documents on it.  i point these folders on my windows computers to the NAS.  i ran all the F1 games i owned (19-24) with this setup and had no issues.  something changed in 25.  what i really wish is that there was some config to change the location of this folder "\documents\My Games\F1 25" so that I didn't have to lose my mapping to all my other documents and that I could just point this game's folder to a local drive. maybe there is some config option to change this location and if anyone knows, please share.

i think this game crash is caused my multiple underlying factors related to the anti-cheat because people have reported different "fixes" working for them.  that makes it hard to troubleshoot.  as a software developer, i understand how hard this can be.  where EA is at fault here is not providing any meaningful logs or other messages to point us to the right solution when the game does crash and then just giving generic advice like make sure you are up to date.

good luck to all the people who still have the issue.

I posted my DXDIAG.txt days ago and received no help or feedback. The game won't start, so I can't contribute any error codes. I also asked why my F1_25.exe still has version 1.0125.15x and there is no patch to 1.03 anywhere (on Steam) and it doesn't install automatically.

I didn't get an answer to this question either. For me, it is clear that an unfinished game has been deliberately thrown onto the market in order to take money out of customers' pockets and to save on costly, labor-intensive and expensive support. EA/Codemasters will certainly never see me as a customer again and I hope that many readers will also consider this.

My return period has now expired on Steam because I had last pinned my hopes on the 1.03 patch. Although I haven't played a second yet, the numerous attempts to start the game have added up to an alleged playing time of well over an hour. So I can write off my money for this junk software. What remains are countless hours of installing/uninstalling software, drivers, frustration and even more annoyance.

Translated with DeepL.com (free version)

Nice to meet you. I didn't have the file you mentioned. I would like to get support too, so please tell me where I can get the help from Codemasters that you mentioned.😭😭😰😰🙇‍♂️🙇‍♂️

The OP still has the issue, still hasn't posted info and Groguet is dealing with not just this query.