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Maxzerstoerer's avatar
Maxzerstoerer
New Novice
4 days ago
Status:
Needs Info

F1 25 randomly crashing?

Hello everybody.

My F1 25 Game keeps randomly crashing. I reinstalled it twice and checked the Integrity of the Game files. I got no Errors, all Game Files are clear. I play on High/Ultra Settings on PC. My CPU is a Ryzen 7 7800X3D, my GPU is a Nvidia RTX 4080 SUPER.

When the Game crashes, it is completly frozen for about 5s. The picture doesn't move and the sounds also stay the same. I also can't do anything on my  PC in those 5s. I need imediate help please because i can't play like this.

Kind regards, Max

5 Comments

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Hey Max, I'm sorry to hear that your game is crashing. To investigate this further, we need a few more details. Can you please provide the following: 

    • DxDiag
    • Hardware Settings.:
      • user > documents > my games > F1 25 > hardwaresettings
      • right-click the game in Steam > Manage > Browse local files > F1_25.exe.[number].running (please, rename this last file as .txt to be able to upload it)
    • Please include the Report Code (you can get it from the Pause menu, bottom left of the screen; it looks like ABCD-EFGH-IJKL-MNOP)

    Thanks! 

  • What do you mean by the DxDiag? Is this a setting or a log of some kind and where can i find it?

    Unfortunately I can't upload the hardwaresettings in the original state, because they are in the XML Format. Should i also rename them to txt?

    Here is the Report Code:
    RXPJ-XCSG-XCLB-HKCG

    Thanks for the help, Max

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Thanks for providing the information requested! 

    There are a couple of things that you can try here: 

    • Lower the video settings slightly and see if there's any improvement
    • Check your PC temperatures; overheating can usually cause stutters/freezes 
    • Clean install the graphics card driver.
    • Disable any overlays that you may have active, such as Discord, Nvidia Shadowplay, and so on.

     

    I hope this helps!

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