Locked out of F1 25 - 'Load Failed' Loop- Server Side Bug(Case ID: 249263961)

Hello,

 

I bought F1 25 and pre-ordered F1 26, but the game is completely unplayable due to a corrupted online profile sync issue. Every time I launch the game, I am stuck in a "Load Failed" loop. If I click "Continue Without Saving", I can reach the main menu, but as soon as I try to start a race, it hits me with a "SAVE FAILED - Failed to save, do you want to retry?" screen.

 

I have already tried all possible local troubleshooting:

1. Completely deleted the local game folders from 'My Documents\My Games\F1 25'.

2. Deleted the temporary cache folder from 'AppData\Local\F1_25'.

3. Disabled Steam Cloud synchronization entirely.

 

Despite having ZERO local save files, the game STILL pulls the corrupted profile data immediately upon launch. This proves 100% that the corruption is tied to my EA Account on the server-side, not my PC or local files.

 

I have spoken to 3 different live support advisors today. The last one flat out refused to escalate my ticket to the technical engineering team and claimed that "server resets don't exist", which is completely false.

 

I paid a lot of money for these games and I am being stonewalled by chat support. I need a Community Manager or a Senior Systems Engineer to manually wipe/reset my F1 25 cloud/server save data from your end so I can finally play.

 

Thank you.