My Career mode keeps freezing and crashing

For the past week I have been trying to start a new career mode I get as far as the part where you pick your name for your owner then it crashes or freezers back to the Home Screen on my Xbox I have done everything that was suggested such as WiFi plugs hard reboot delete the game and reinstall it done that maybe six times. Full reset of my Xbox. I don’t know where to go from here now starting to wonder is there something wrong with my Xbox?