Ideas

Therill230609's avatar
Therill230609
New Spectator
19 days ago
Status:
New

FC25 Force Close

Hello, I would like to report a bug regarding my FC25. I can't play this game, every time the ingame loads it will freeze and after that it changes to a black screen and after that FC25 will close immediately. 

My laptop specs:

Processor : AMD Ryzen 5 4500U with Radeon Graphics

RAM : 8GB

Storage : 477 GB

9 Comments

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    18 days ago

    Do you know what AMD Radeon card you have Therill230609​.

    Seeing a number of issues and errors in the DxDiag but really would need to know your GPU.

    Darko

  • Therill230609's avatar
    Therill230609
    New Spectator
    18 days ago

    I have AMD Ryzen 5 4500U with Radeon Graphics
    This is a photo of my GPU
    I hope it can help you

     

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    18 days ago

    Your GPU Therill230609​ would be below the minimum specs to run the game: https://www.ea.com/games/ea-sports-fc/fc-25/buy

    As such, while the game may still run there is no guarantee that it will and we cannot assist with issues related to performance.

    System Requirements

    Minimum:

      • Requires a 64-bit processor and operating system
      • OS: Windows 10 - 64-Bit (Latest Update)
      • Processor: AMD Ryzen 5 1600 or Intel Core i5 6600k
      • Memory: 8 GB RAM
      • Graphics: AMD RX 570 or Nvidia GTX 1050 Ti
      • DirectX: Version 12
      • Network: Broadband Internet connection
      • Storage: 100 GB available space
      • Sound Card: DirectX: 12 Compatible video card or equivalent (feature level 12_0)

    Recommended:

      • Requires a 64-bit processor and operating system
      • OS: Windows 10 - 64-Bit (Latest Update).
      • Processor: AMD Ryzen 7 2700X or Intel Core i7 6700
      • Memory: 12 GB RAM
      • Graphics: AMD RX 5600 XT or Nvidia GTX 1660
      • DirectX: Version 12
      • Network: Broadband Internet connection
      • Storage: 100 GB available space
      • Sound Card: DirectX: 12 Compatible video card or equivalent (feature level 12_0

     

    Darko

  • Therill230609's avatar
    Therill230609
    New Spectator
    18 days ago

    Ohhh, so this is not a bug but my laptop is below the minimum specs to run the game right?

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    18 days ago

    Yeah Therill230609​, when below min specs you can run into all kinds of issues and we can't help with these.

    Darko

  • Therill230609's avatar
    Therill230609
    New Spectator
    18 days ago

    Okayy Sir, Thank You for your help and your information. Have a good day

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