Hi everyone,
we are aware of an issue where FC 25 players on Amazon Luna may find their saved game files being deleted.
We are working to restore data and recommend not creating a new settings profile. Creating a new settings profile will allow you to recover your Ultimate Team progress but will prevent recovering your Career data.
As soon as we have further updates to share, we will let you know!
Update:
This issue should now be mitigated and we are expecting to release a new patch soon to prevent any additional impact.
Please contact Amazon Customer Service (https://www.amazon.com/help/qs/digital/contact) if you would like to try and restore your previous save data.
Ideas
16 Comments
EA_VendceraCommunity Manager
Status changed:Under InvestigationtoFixedHere is my last chat with Amazon support team. Something really has to be sorted here.
I’ve already spoken to Amazon and they’ve said we have to speak to you guys?
- EA_Vendcera
Hey folks!
This issue should now be mitigated and we are expecting to release a new patch soon to prevent any additional impact.
Please contact Amazon Customer Service (https://www.amazon.com/help/qs/digital/contact) if you would like to try and restore your previous save data. Haven’t played since the last reset in the hopes that my save will come back. Please update promptly.
Having the same **bleep** issue and there is still no fix anywhere. I really would like to play some career but it's just pointless at this point because it's going to be deleted regardless and I wish that EA staff would communicate more on that matter.
Amen!
It's not a Luna issue — it's an EA issue. FC25 is the only game where this happens for me, and I play a ton of different games on Luna. It seems like any time there is a update to FC25 by EA that gets rolled out the settings file becomes incompatible or doesn't get updated correctly. You would think the personal settings file would be stored/saved to EA's servers and not Luna's. It's crazy that it's been 2 weeks without any response/update from EA.
Exactly the same issue, same timings, second time happening... incredibly frustrating and makes me wish I'd not bothered buying a Luna controller / signing up to the subscription.
Any news on the topic?
