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xd_b3dir's avatar
xd_b3dir
New Spectator
3 months ago
Status:
New

PS5 Keeps Crashing/Shutdown While Playing FC25

So I've had this problem for a while (1½ Months now) and I've now decided to make a post about this issue because I wanted to try EVERY existing "solution" several people aswell as EA community managers have recommended. 

Every time I play FC 25, the game causes the console to shutdown completely. It happened more than 30 times to this date, and in every possible situation (in the menus, in game etc.).

In EVERY other game you could possibly think of, and I've played a whole lot of titles an enormous amount of hours, this does NOT happen. Never did my PS5 console crash/shutdown on any other game, also not on more performance-demanding games (Need for Speed, Uncharted, Horizon, The Last of Us, Call of Duty, NBA2K, MLB, NHL and every other game you could think of). 

What I'm trying to say is, it clearly is an issue with the game "EAFC 25", and with clearly I mean 100%.

With respect, before recommending anything I have already done the following thins multiple times in every way possible:

  • Disable HDCP
  • Disable One Touch Play
  • Rebuild the PS5 Database
  • Clearing the Cache
  • Syncing the game data
  • Restoring all licenses
  • Deleting and reinstalling the game
  • Make more space on my hard drive (I have more than 2TB free storage)
  • Disconnecting any other devices from my console
  •  Cleaning my PS5 regularly and keeping it in really good condition 
  • Adjust several FC25 In-Game Settings (Game length, Favour Resolution etc.)

I really hope the right people come across this post and try to find a solution to this problem. I mean no harm, just the best for everyone!

3 Comments

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    3 months ago

    xd_b3dir 

    You mention cleaning the console. 

    If you have to disconnect the power cable in order for the console to turn back on, you are dealing with an overheating issue. You can open the console, remove the fan and use a can of compressed air (held vertically so no liquid comes out) to get rid of the dust/lint from the heatsinks. If the issue continues after that, you may consider having the console professionally cleaned.

    Thanks.

  • xd_b3dir's avatar
    xd_b3dir
    New Spectator
    3 months ago

    Hi EA_Barry, thanks for the quick response!

    The method you mentioned above (cleaning the heatsink with compressed air), I been doing that several times already, even a couple days ago, with no success. 

    I'd like to ask you something regarding this issue: What do you think is the matter, that this Shutdown/Crash issue only happens on FC25 but no other games, even not on other EA titles?

    Thanks for your help and patience!

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