Ideas
EA_Aljo
Community Manager
9 months agoHi there. Try power cycling your equipment with these steps:
- Unplug your modem/router for 2 minutes
- Hard restart your console by holding down the power button until it turns off
- Power it all up and try playing again
Let me know if this helps or not. Thanks!
herancourt
9 months agoRising Rookie
Just did all of those things - still says the ea servers are unavailable right now
- EA_Aljo9 months ago
Community Manager
Are you playing on a wired or wireless connection? Also, did you try clearing the alternate MAC address?
- Go to your Xbox Settings
- Go to "Network", then "Advanced Network Settings"
- Click on "Alternate MAC Address", and then click "Clear"
- herancourt9 months agoRising Rookie
Holy **bleep**. I think that just worked - I cannot believe it. Thank you SM!!
- EA_Aljo9 months ago
Community Manager
Great! Glad to hear it. Please reach out again if you have any other issues. Good luck and have fun!