Ideas

herancourt's avatar
herancourt
Rising Rookie
9 months ago

Ridiculous Server Connectivity Issues - unable to enter key game modes

I am on Xbox X - my wifi has no issues, other games, including other ea games have no issues for me, but I cannot even load into the main game modes right now. I am on the menu screen and my game eit...
connectivity
crashing
freezing
xbox
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
9 months ago

Hi there. Try power cycling your equipment with these steps:

  1. Unplug your modem/router for 2 minutes
  2. Hard restart your console by holding down the power button until it turns off
  3. Power it all up and try playing again

Let me know if this helps or not. Thanks!

herancourt's avatar
herancourt
Rising Rookie
9 months ago

Just did all of those things - still says the ea servers are unavailable right now

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    9 months ago

    Are you playing on a wired or wireless connection? Also, did you try clearing the alternate MAC address? 

    1. Go to your Xbox Settings
    2. Go to "Network", then "Advanced Network Settings"
    3. Click on "Alternate MAC Address", and then click "Clear"
    • herancourt's avatar
      herancourt
      Rising Rookie
      9 months ago

      Holy **bleep**. I think that just worked - I cannot believe it. Thank you SM!!

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        9 months ago

        Great! Glad to hear it. Please reach out again if you have any other issues. Good luck and have fun!

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