Ideas

herancourt's avatar
herancourt
Rising Rookie
9 months ago

Ridiculous Server Connectivity Issues - unable to enter key game modes

I am on Xbox X - my wifi has no issues, other games, including other ea games have no issues for me, but I cannot even load into the main game modes right now. I am on the menu screen and my game eit...
connectivity
crashing
freezing
xbox
herancourt's avatar
herancourt
Rising Rookie
9 months ago

Just did all of those things - still says the ea servers are unavailable right now

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
9 months ago

Are you playing on a wired or wireless connection? Also, did you try clearing the alternate MAC address? 

  1. Go to your Xbox Settings
  2. Go to "Network", then "Advanced Network Settings"
  3. Click on "Alternate MAC Address", and then click "Clear"
  • herancourt's avatar
    herancourt
    Rising Rookie
    9 months ago

    Holy **bleep**. I think that just worked - I cannot believe it. Thank you SM!!

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      9 months ago

      Great! Glad to hear it. Please reach out again if you have any other issues. Good luck and have fun!

      • herancourt's avatar
        herancourt
        Rising Rookie
        9 months ago

        Um... It seems to be working, but only for about an hour at a time, and then I have to clear my MAC address again and restart, do you know why that may be?

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