I am on Xbox X - my wifi has no issues, other games, including other ea games have no issues for me, but I cannot even load into the main game modes right now. I am on the menu screen and my game eit...
Ideas
EA_Aljo
Community Manager
Community ManagerThat's a pretty long cable. It's possible that's part of the issue. Is it possible to test using a shorter cable? If not, I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen. Thanks!
Sadly it is not possible because I live in an apartment with only one spot to connect the router to. So this is the only way I can have a wired connection. I can send the screenshot, but it says I have not played an applicable online game in the last 7 days. I played 4 pro clubs games online yesterday, but knowing EA, I bet that only UT counts. I can try to play one on the hotspot to see.
- EA_Aljo
Please run the test I mentioned. A hotspot is going to have a worse connection.
I cannot run the test, because it displays this "We’re currently unable to display or generate your Connection Score.
This may be because:- You haven’t played any applicable EA SPORTS FC™ Online Matches in the last 7 days.
- For more information, check out our FAQ .
- You’re playing from an unsupported country or region.
- You’ve disabled the “Share Usage Data” option in-game.
- You can find this setting in-game within the Privacy Settings section of the Online Settings" and I cannot connect to the servers when I am on my wired connection or wifi
- EA_Aljo
Most likely, you're not logged in here with the same account you play on. Can you check the email for the account you play FC 25 on and see if it matches the one you're logging in here with?
I play on an xbox account linked to [edit: email address removed] and an ea/origin account linked to [edit: email address removed]
- EA_Aljo
Email addresses can't be posted here. I don't need to see it. You just need to confirm that the account you're signed into when running the Connection Quality Report is the same that you play on. Most likely, you're logged into it with a different account.
- EA_Aljo
It looks like wireless might be your issue. Would you be able to move close enough to the router to use a wire? That would be a good test to see if being wired resolves this.