Ideas
Most likely, you're not logged in here with the same account you play on. Can you check the email for the account you play FC 25 on and see if it matches the one you're logging in here with?
I play on an xbox account linked to [edit: email address removed] and an ea/origin account linked to [edit: email address removed]
- EA_Aljo9 days ago
Community Manager
Email addresses can't be posted here. I don't need to see it. You just need to confirm that the account you're signed into when running the Connection Quality Report is the same that you play on. Most likely, you're logged into it with a different account.
- herancourt9 days agoNew Spectator
- EA_Aljo9 days ago
Community Manager
It looks like wireless might be your issue. Would you be able to move close enough to the router to use a wire? That would be a good test to see if being wired resolves this.