Ideas

COP1232's avatar
COP1232
New Spectator
3 months ago
Status:
New

This software cannot be used with the game (84): DiscSoftLTD (Daemon Tools)

Hi, I have a problem with starting it, it always gives me this message, what to do? : This software cannot be used with the game (84): DiscSoftLTD (Daemon Tools)

7 Comments

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hey COP1232​ to fix this you will need to either remove the Daemon Tools software or disable it on your system when running the game.

    Darko

  • abomonia's avatar
    abomonia
    Seasoned Newcomer
    30 days ago

    I saw your previous response (COP1232) telling players to uninstall or disable Daemon Tools.
    However, in my case I do not have Daemon Tools, DiscSoft, or SPTD drivers installed.

    I have already tried:

    Reinstalling EA Anti-Cheat

    Repairing the game

    Disabling WSL / Virtual Machine Platform / Hypervisor Platform

    Disabling Memory Integrity

    Even disabling Virtual MonitorX

    Despite all these steps, the game still fails to launch with the same error:
    Security Violation (84): DiscSoftLTD (Daemon Tools)

    This clearly looks like a False Positive from EA Anti-Cheat.
    Please escalate my case to the EA Anti-Cheat engineering team.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    27 days ago

    If seeing this error abomonia​ then it likely means that you have some of the software installed.

    I'd recommend checking your device manager to ensure that anything related to Daemon Tools is disabled.

    Darko 

  • abomonia's avatar
    abomonia
    Seasoned Newcomer
    24 days ago

    Hi Darko,
    Thanks for your reply. I’ve already checked Device Manager carefully and made sure that anything related to Daemon Tools, SPTD, or DiscSoft is completely removed or disabled. Despite that, I am still facing the same issue with EA Anti-Cheat when trying to launch FC25.

    I even submitted a ticket with ID 882eebee-7e39-48b5-bcc2-ca57ceaa79f4, but I haven’t received a resolution yet.
    Do you have any further suggestions on what else might be triggering this detection?

  • abomonia's avatar
    abomonia
    Seasoned Newcomer
    17 days ago

    I am truly exhausted waiting for a solution. In the end, I was forced to completely format my system just to try to get the game running.

    This is not a solution but rather a sign of despair due to the lack of proper support. Unfortunately, the help service has not been good.
    I already submitted a ticket with ID 882eebee-7e39-48b5-bcc2-ca57ceaa79f4, and I have been waiting for more than 15 days without any response or resolution until now.

    I had purchased FC25 and was excitedly waiting for FC26, but at this point I will just stick with the current version only because of my friends, not because of the enjoyment of playing the game itself.

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