My issue is that I wanted to upgrade a TOTS evolution player , thus I firstly apply TOTS evolution recolour on him to transform him into TOTS player, in accordance with the description of TOTS evolution Recolor EVO, the player ought to be a TOTS item after EVO, as you may found many 95 Henry is evoluted via this way, so logically it must be a TOTS items.
after that, I went to TOTS upgrade EVO, and the preview page shown my evoluted player as eligible, but when I choose to proceed the TOTS upgrade, it shown error of connecting to FUT server and keep showing the same after I tried several times.
Eventually I paid again for TOTS + EVO and it works, but I paid twice on one player for one TOTS upgrade due to this Bug causing me double paying loss and wasting of TOTS+ quota.
I read the EA forum just now and found many other players got the same issue.
Please advise the solution and I am hoping the TOTS + EVO can be retrived, you may check my EA account: Molunkong for the mentioned fact check. Thanks @EA Hux