Future Stars guarantee pack didn't include a Future Star

We are already two days further and the bugged pack even came back in the store. I paid for the packs with real money EA. You didn't give anything as described for the money. That's a scam. 

Hey everyone!

As per our communication on @EASFCDirect:

We've addressed an issue where the Future Stars Guarantee pack did not always contain a Future Stars Player Item. Impacted players will be contacted in-game with the corrected pack in the coming days.

Thanks for flagging this issue to us. I understand this must be annoying missing out on your Future Stars player, but this will be corrected soon!

We've addressed an issue where the Future Stars Guarantee pack did not always contain a Future Stars Player Item. Impacted players will be contacted in-game with the corrected pack in the coming days.

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