Future Stars guarantee pack didn't include a Future Star

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We've addressed an issue where the Future Stars Guarantee pack did not always contain a Future Stars Player Item. Impacted players will be contacted in-game with the corrected pack in the coming days.

Hey everyone!

As per our communication on @EASFCDirect:

We've addressed an issue where the Future Stars Guarantee pack did not always contain a Future Stars Player Item. Impacted players will be contacted in-game with the corrected pack in the coming days.

Thanks for flagging this issue to us. I understand this must be annoying missing out on your Future Stars player, but this will be corrected soon!

We are already two days further and the bugged pack even came back in the store. I paid for the packs with real money EA. You didn't give anything as described for the money. That's a scam. 

Bug Report: Missing Future Stars players from 11 wins Champions Rewards

Hi,

I am writing to report an issue with the rewards I received for reaching 11 wins (Rank V) in the latest FUT Champions Finals.

The rewards specifically included a "2x Future Stars Guaranteed Pack". However, when I opened the pack, I received two standard Gold Rare cards instead of the promised Future Stars items.

It seems the pack content was not correctly updated or the guarantee was not applied. Could you please investigate this and provide the correct compensation?

Platform: PC

EA ID: Anubisan

Date/Time of opening: February 1st, 2026 (approx. 10:00 CET)

Thank you for your assistance.

I had the same issue, the first 2 packa had no promo player at all and i was pulling 80 rated golds even though pack was 84+

Me too i opened the 300k one that guarantees 2 of the the new event and didnt get them

this pack. please check my pack bro please !

The only products that came out of the guaranteed revenue items were gold cards. The so-called "100%" package contained a future star. We wasted 1000 FP. Will you give us a compensation package, or should I quit the game?

I opened the future stars guarantee pack with points (I know) 

The first one was fine, apart from only packing Michelle Cooper so I decided to open another two.

The next two I opened did not contain a future stars card nor even cards rated 85+ and over, both had only low rated gold cards. 

Anyone else? I'm waiting on an update and hoping I'm not without whatever players I was going to receive.