I have found and fixed the issue. It turns out that other controller was the issue causing it. In steam > settings > controller it was displaying my xbox controller and keychron link. That was the issue. In device manager (Win + X) under "Human Interface Devices", look for "HID-compliant game controller" right click and disable this device. Re-opening steam after doing this removed the keychron link from my controllers tab and removed the other controller from FC when playing. This also stopped the cycling through the menus of the Head character creation.
I hope this helps those of you out there with the same issue. Drop me a message if you need more help. 😄