Request to correct level 40 - EA Fc 26

Hi everyone,
Thanks a lot for sharing your reports about the level 40 Season Pass rewards. I'd like to make sure we understand this correctly. 

From the posts here, it sounds like there may be a couple of different experiences:

• Some of you mention not seeing a clear choice between the player item and the packs, and then noticing that the pack was added to your account.
• Others mention using “Claim All” or claiming several levels quickly and only realising afterwards which option had been added.

Right now, I'd like to better understand exactly how the reward selection appears in-game in these situations for you. Written descriptions are helpful, but a clear video of the full process would be very beneficial. Is anyone able to share a video showing this issue in more detail? 

Hi Community Manager,

Thanks for your reaction on my post!

I have already provided a screenshot showing that the 83x10 (traedable) is still unopened, wich can serve as proof.

therefore, i would kindly like to ask if the rewards could be switched so i can receive the correct reward. I have not opened the pack and will keep it untouched until this issue is resolved.

Thank you very much for your help and for looking into this.

I unfortunately dont have video. I was so confused about what happened that I restarted my console thinking the servers got messed up and it just wasn't showing my reward (Rodrygo) in my club. I believe the fact that I was confused to such an extent speaks volumes to how not obvious the multi choice UI must be, or that hitting claim all bugged it so that I never even saw the choice.

I have just completed the season and went to select Rodrigo and it ended up redeeming the pack, this is not what I wanted to receive, please can you help as this is a lot of my time and patience wasted with the game. 

So far we couldn’t confirm any issue with the reward selection. A short video showing the exact steps you took would have really helped the team better understand what was happening.

I just commented that the UI is so unclear compared to the bundled rewards that it may have been User error, but no "are you sure this is the choice you'd like" or ANY clear UI indicating a choice versus bundled rewards had me so confused that I SHUT MY PLAYSTATION off  thinking the game or servers glitched while looking for the card in my club. Therefore, I couldn't have recorded the gameplay footage. If I had bought the game early enough to run into this terrible season rewards system last season, maybe I would have known to be more cautious in checking if the VERY LAST reward was a choice or a bundle, when the entirety of the rest of the season pass was ONLY BUNDLED.

But with the amount of people who also got screwed out of Tomori last season, I am struggling to understand how much proof you guys need that this system is garbage and screwing over people who have payed and can no longer get their desired rewards. 

Still nothing EA? Come on...

Worst gaming in the company in the world maintains their crown. Keep up the inspiring work.