SP DRAFT - CANT GO FORWARD - AGAINST MAN CITY TEAM IN FINAL

i made it to the final of SP draft and were to face man city mens team, but 3 times in a row when got into the game, was lined up against a blank team and kicked back to the menus with an error message on ps5. what is going on? if it kicks me out, give me the packs at least!!! i cant start a new draft either! what is going on? everytime this happens a loss shows up on my record, but i cannot claim the packs. why????