Ideas

YerosFC_2001's avatar
YerosFC_2001
Seasoned Newcomer
18 days ago

While I am finishing a game it kicks me out of ultimate team

Please note that I have played a lot of games in the ultimate gauntlet 8 Demo and I should already complete the objective. However as soon as I finish the game, for some unknown reason it kicks me from ultimate team. Please advise what I have to do. I made a lot of restarts but nothing. That happened a lot of times please check and give me the wins that I achieved spending time and effort. Thank you in advance for your swift response 

41 Comments

  • EA_Aljo​ can you please open a case for me nothing you say is working and as you can clearly see I’m not the only one facing this issue 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    17 days ago

    Try the connection troubleshooting steps here to see if any of those help.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    17 days ago

    You can also try the connection troubleshooting steps here.

  • YerosFC_2001's avatar
    YerosFC_2001
    Seasoned Newcomer
    17 days ago

    I opened ultimate team after 2 days without playing. It is not a security limit by playing to much. Please advise what I have to do. This is unacceptable 

  • fqd6jmj2scwr's avatar
    fqd6jmj2scwr
    New Rookie
    18 days ago

    U keep saying this, that’s not reason how people are complaining and those who have waited 24 hours says it does not fix anything 

  • mojoisgang's avatar
    mojoisgang
    Seasoned Newcomer
    18 days ago

    Still not working after 24/h, how about you actually help us? I literally can’t play…

  • mlknx8pz59km's avatar
    mlknx8pz59km
    Rising Novice
    18 days ago

    Its not the security limit. Its some other bug. Its not working for me after 50+ hours, and the same for others it seems

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    18 days ago

    Hi there. If you are disconnecting when matches end, it means you hit the security limits by playing too many matches over a short amount of time. You'll just have to give it some time before matches normally complete again. Please wait about 24 hours and try again. Thanks!

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