Ideas

GeneralAJPick's avatar
GeneralAJPick
New Spectator
12 days ago
Status:
New

Cannot Load EASHL Dressing Room when Club has Member from both PS5 and XBOX

Context: Having an EA account associated with both an XBOX and PS5 account can cause EASHL clubs to malfunction if you join the club twice, once under XBOX, then again under PS5.

Step 1: Create a club, CLUB_A

Step2: Invite an EA_user on XBOX to join CLUB_A.

Step3: EA_user on XBOX joins CLUB_A.

Step4: Invite the same EA_user on PS5 to join CLUB_A.

Step5: EA_user on PS5 joins CLUB_A.

Step6: Attempt to join an EASHL Dressing Room (e.g. 6v6) as any member of CLUB_A.

BUG: The Dressing Room will fail to load with an error saying that it was unable to load club members.

Remediation: Kick one of the instances of EA_user from the club.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager

    Hi there. Thank you for these details. This is an issue we're currently investigating. I'll pass this on to the team.

    We're also seeing some players that do not have multiple profiles linked to the club experiencing this issue. Regardless, it appears to account related. Thanks again.

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