Ideas

New Spectator

2 years ago

Game configuration failed/Failed to retrieve data

Since Sunday 27th October, loading into online games has stopped working. In WOC I constantly get the message "game configuration failed" whenever I am loading into a game no matter which club is use...

Community Manager

12 months ago

Hello. If none of what has been suggested is working, you'll just have to wait until we get this fixed or use a different account.

Here are a few things that some others have had success with:

Clear your system cache with these instructions.
Leave and rejoin the club
Have everyone leave and rejoin the club. It was reported this worked after multiple tries
Delete the club you were on when this issue started

2b1d7ebb243016d4

New Traveler

12 months ago

Already did this what next

EA_Aljo
Community Manager
12 months ago
We'll have to wait and see if the January update resolves this for you.
- 2b1d7ebb243016d4
  New Traveler
  12 months ago
  Iv been waiting since Oct4. Can I get CFB25 for the inconvenience and possibly for having to wait to the Feb update as well if this one doesn't work like the last ones didn't work either? Please I think its fair
- TallishGaming
  Seasoned Newcomer
  10 months ago
  THE JANUARY UPDATE DIDN’T FIX IT!!! You think we might maybe see this get resolved before NHL 26?!?!?!
  - EA_Aljo
    Community Manager
    10 months ago
    Hi there. Please send me a private message with your PSN ID. I'll pass it on to the team to see if we can look into your account about this.

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